Support for your Ekinops solutions

Access technical assistance, product documentation, and compliance resources for your Ekinops network and cybersecurity solutions.
TECHNICAL SUPPORT

Technical support through MyConnect

Ekinops provides worldwide technical support to help customers operate and maintain their solutions. Through MyConnect, customers and partners can access support services according to their support agreement, from remote technical assistance to hardware replacement and software maintenance.

  1. Technical assistance

    Get remote technical assistance from Ekinops support teams, with support available 24/7/365 depending on your support agreement.
  2. Hardware replacement

    Access hardware repair and replacement services and submit Return Material Authorization requests according to your support agreement.
  3. Software updates

    Access maintenance of software updates and information about new software releases.
  4. Support requests

    Open and track your technical support requests through MyConnect.
  5. Documentation

    User manuals, Installation guides, Knowledge base on various products and services.
  6. Videos

    Quick guides, unboxing videos.
DECLARATIONS OF CONFORMITY

Product compliance documentation

Ekinops Declarations of Conformity (DoC) provide the regulatory compliance information associated with relevant products. A dedicated page will bring these documents together so customers and partners can identify and access the declaration they need.

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