Complex deployments can require specialist skills that are not always available inhouse. Ekinops Professional Services provide targeted expertise for a defined project, from architecture and preparation through to deployment and knowledge transfer.
Ekinops Professional Services cover varied areas and are dependent on Ekinops’ product range. They are designed to facilitate the lives of our Customers and partners and cover our hardware solutions and software offerings. Depending on the service included will be based on time and materials or on a specific scope of work or a prepackage offer such as training or materials staging. The scope and deliverables are defined according to each customer’s requirements.
Professional Services are planned around a specific project or a specific operational requirement, such as staging equipment at factory, assisting with service implementation, or training a team. Technical Support is applied for service deployment and is an integral part of a support and maintenance agreement.
Yes. Equipment can be pre-configured in the factory to reduce the work required during installation. Depending on the project, Ekinops can also provide custom labelling, branding, and preparation for zero-touch provisioning. These services help simplify logistics and support larger-scale deployments.
Ekinops experts can work remotely or on-site to support service design and implementation. Before the engagement begins, the customer’s requirements, scope of work, and expected deliverables are documented and agreed.
Training is adapted to the solutions deployed and the responsibilities of the participants. It helps operational teams improve troubleshooting and resolution times, build internal knowledge, maintain network availability, and reduce their dependence on external assistance.
